Returns & Exchanges

We want you to love your Allbirds as much as we do, which is why we offer a 30-day trial period to test our shoes and apparel in the real world. If you aren't completely satisfied, we accept returns and exchanges for any reason, no questions asked.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided by the portal and attach it securely to your original packaging.

3

Drop Off Package

Take your return package to the nearest designated carrier location or schedule a pickup for a seamless transit back to our warehouse.

4

Receive Your Refund

Once our team inspects your returned items, we will process your refund to your original payment method or issue store credit within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing